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Frequently Asked Questions

Welcome to our FAQ section where you will find common enquiries and technical details regarding our products.

“Firmware First Boot” and some numbers appear on the radiator screen. What does this mean?

This means that the Rointe Delta Ultimate product is updating itself. You do not need to do anything except wait until it has finished at which time it will restart itself and return to its previou...

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A “P” appears on the screen of my Delta product and I can’t control it either manually or from the application?

The “Pilot Wire” option has been activated in the advanced options of your Delta product. To disconnect it, you should de-activate it from the advanced options screen of the final zone ...

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A Delta Ultimate product is showing as an unknown product. What has happened?

When a Delta Ultimate product which was already paired in a zone is now paired in a new zone or installation it remains in the new one and appears as unknown in the original zone. You should unpair...

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Are electric radiators easy to install?

Yes, electric radiators are easy to install as they do not require any of the extensive pipe-work that central heating demands. Some of our electric radiators are supplied fitted with a standard...

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Are Elnur radiators and towel rails oil filled?

Yes, our Elnur RFE electric radiators use the EcoFluid technology. Based on an optimum thermal inertia and heat transfer through a low viscosity and environmentally friendly thermo fluid, with a ne...

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Are Far Infrared heaters safe?

Herschel far infrared heating is 100% natural for our bodies and our well-being. The human body is designed to accept and emit infrared waves. Far Infrared heating works on the basis of gentle,...

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Are the brackets simple to fit on my Haverland RCB Conservatory Radiator?

The brackets that come with the Haverland Conservatory Electric Radiator are very simple to fit. There is an illustrative diagram and how to on page 14 of the Haverland RC12B Instruction Guide.

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Can I connect my Delta Ultimate products to the internet by sharing the 3G/4G connection of my mobile?

Yes but we don’t recommend this because the Delta Ultimate product will lose the connection when the mobile stops sharing or is out of range.

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Can I cut a mirror demister pad?

The Demista heated mirror demister pad must not be cut or pierced in any way, as this will damage the insulation rendering it dangerous. Demista pads come in a variety of different sizes allowing y...

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Can I have a free standing storage heater?

Unfortunately no you can not have a free standing storage heater. Storage heaters are deemed too heavy and are a safety risk to leave as free standing. The feet on the bottom are for supporting th...

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Can I have the screen of my Delta Ultimate product permanently switched off?

Yes, by changing the level of brightness to minimum. However when you touch a button on the Delta product - the screen will illuminate for a few seconds before switching itself off again.

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Can I pair my Delta Ultimate product in more than one zone or installation?

No, the Delta Ultimate product can only be controlled in the last zone where it was paired. If a Delta Ultimate product which is already included in an installation were to be paired in another, it...

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Do Electric boilers take up a lot of space?

Electric boilers are compact in size and do not take up much space. There is no need for flues, storage tanks or separate hot water storage, making them ideal for small flats and smaller spaces.

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Do Elnur electric boilers come with a flex?

Elnur electric boilers do not come with a flex as they are subject to different installation methods other than for example a radiator or panel, whereby the connection must be hard wired by a compe...

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Do Elnur radiators have a 24-hour timer clock?

Elnur RFE & RXE ranges feature user-friendly controls with a 24 hour digital timer. The electronic programmer allows you to easily pre-set the operation mode for each thirty minutes of the d...

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Do Elnur radiators have child locks?

The Elnur RFE electric radiators all have child locks on the settings panel to stop little hands from tinkering with your heating. The Elnur Connected range however, do not have a lock available on...

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Do Elnur water cylinders come with a flex?

Elnur water cylinders do not come with a flex. This is due to different installation methods other than for example a radiator or panel, as the connection must be hard wired by a competent engineer.

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Do I need a remote control for the Rointe Kyros?

Purchasing a Rointe Kyros ACMI120 remote control simply makes sense. The Bi-directional wireless connection enables programming, that once sent to the product, can be received and copied into anoth...

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Do I need an electrician to install my mirror demister?

Any electrical connections must be made by a qualified electrician to comply with current wiring regulations. Demista products should be connected to the lighting circuit so that it is activated...

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Do I need to leave a gap above my Elnur heater?

Yes, a 15cm gap needs to be left above any Elnur Electric radiator, Storage heater and Panel heaters. This is to help the convection of the radiator and prevent over heating. Unlike central heatin...

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Do my Delta Ultimate products lose their configuration if there is a power cut?

No, the Delta Ultimate product retains its configuration and will revert to how it was before the power cut.

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Do Rointe electric radiators come with a remote?

The Rointe ‘K series’ and ‘Kyros series’ do not come with remotes but they can be purchased alongside the electric radiators from the accessories tab on the left hand bar. ...

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Do Rointe electric radiators have a 24-hour timer clock?

Yes, our Rointe radiators are fully programmable 7 days a week/ 24 hours from the radiator control panel. The Rointe Kyros ACMI120 Bi-directional wireless remote can be purchased to control the ...

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Do Rointe Electric Radiators include a set of brackets?

All Rointe Electric Radiators include a set of brackets to attach it securely to the wall, so there is no need to purchase this separately.

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Do Rointe radiators have child locks?

Rointe Kyros, K series and the Delta series electric radiators all have child locks on the settings panel to stop little hands from tinkering with your heating. Alongside manually using the contro...

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Do storage heaters come with a flex?

Storage heaters do not come with a flex. Storage heaters are subject to a different installation method than, for example, a radiator or panel heater. The connection cable must be hard wired via...

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Do the Dimplex heaters need maintenance?

The Dimplex panel heaters are maintenance free. Do not use abrasive products or solvents for cleaning the Dimplex electrical radiator. Clean and dust with a dry soft cloth only when the unit is dis...

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Do the Dimplex PLX range panel heaters have a frost protection setting?

All of our Dimplex panel heaters incorporate a frost protection setting (apart from the non-control version, however these can be controlled remotely by a central controller which will likely have ...

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Do the Rointe electric radiators need maintenance?

The radiator does not require any type of maintenance. We recommend that all parts of the radiator are kept clean (behind, underneath, upper fins etc.). Do not use any abrasive product on the alumi...

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Do the Rointe Kyros Remotes work with the Rointe Delta Electric Heaters?

Yes, however the Rointe Delta is also WiFi compatible - meaning you can with easily connect your smart phone or tablet to the Delta radiators and towel rails to program via the free Rointe Connect ...

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Do you supply mirror demisters suitable for large mirrors?

Not only do we offer a large range of different Demista sizes to suit your needs, but you can use multiple pads on any mirror too. (Please Note: Several Pads fitted to a single mirror should be ...

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Does the new Rointe Delta Ultimate have an app?

Yes, The new Rointe Delta Ultimate inside WiFi module is built into all of the new Delta Ultimate range, allowing control of all functions remotely with e-life technology through the Rointe Connect...

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How are the Haverland radiators connected?

Haverland radiators are supplied with a moulded 13A fused plug for UK use. Radiators without plugs are designed to be connected to a Phase / Neutral terminal; there is no connection to ground. For ...

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How can I check the firmware version of my Delta product?

From the main screen of the Delta Ultimate product, we push the menu button (3 ---). By pushing the + or – buttons we can select the Energy submenu (the house and leaf icon) then again using ...

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How can I check which version the application is?

On the main screen of the application you can access the menu by pressing the icon with the 3 lines, then Help and then information of the application.

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How do Far Infrared directional heaters work?

Directional heating is ideal for use in heating up large spaces heating up people and objects without needing to heat the entire room. Far infrared heaters are fast becoming the energy efficient he...

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How do Herschel heaters work?

Herschel Inspire panel heaters are made from a stainless steel filament woven into an insulating material. Herschel Select Panels are made from Carbon Fibre elements. Whilst they have different con...

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How do I clean my Haverland Electric Radiators

The surface of the radiators should be cleaned using warm water and a small amount of washing up liquid. Abrasive, solvents and spray cleaners – such as those intended for cleaning tiles and ...

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How do I consume less electricity?

Program your heating radiators and ensure that your home has a good level of thermal insulation. You should set the Economy to a lower temperature setting when the room is not occupied.

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How do I unlock my Rointe radiator?

You can lock the control panel from the radiator, the Rointe Connect App or the AIR Control remote (optional). Here we show how to do it from the control panel of the product itself. By pressing...

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How do mirror Demista pads work?

The Demista pad is a simple efficient, ultra slim heating pad which fits inconspicuously behind most bathroom mirrors - existing or newly installed. Once fitted, the mirror will never steam up in a...

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How does the Rointe open window function work?

The Rointe open window function is invoked when the room temperature sensor detects a drop of 4ªC from the user-assigned temperature over a 30 minute period. Under these circumstances, the fun...

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How high do the Elnur radiators need to be off the floor, when installed on to a wall?

As per the Elnur installation manual, the minimum height for the Elnur electric radaitors to obtain optimum performance is 150mm off of ground level. Also recommended is that there is a gap betw...

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How high do the Rointe radiators need to be off the floor, when installed on to a wall?

The Rointe Delta Ultimate and the Rointe Kyros electric radiators work by means of natural air convection. In order to achieve optimal functioning and an even distribution of heat, the lower part o...

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How many storage heaters will I need to heat a property effectively?

It is important to install the correct number of heaters to ensure the system works properly. We have a variety of options to help you work out the correct products for your requirements and offer ...

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I am trying to install the application but it tells me that I don’t have enough space.

You will have to free up some space in your mobile by un-installing an application which you don’t use or cleaaring the caches in applications such as Google Maps or Facebook.

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I have activated the “Pairing” mode in my Delta Ultimate product by mistake. How do I get out of this mode?

Press and hold down the menu button (icon with 3 lines) for 3 seconds and the Delta Ultimate product will beep, then restart - keeping the original configuration.

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I have connected various Delta Ultimate products but they don’t all work at the same time. If I switch the router off then back on they work randomly

The most probable cause is that the router can’t cope with so many WIFI products connected at the same time. Check the router and if it is limited to less products than are connected then you...

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I have created a zone but can’t access the advanced options

You can only change the advanced options when there are Delta Ultimate products associated to the zone.

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I have paired my Delta Ultimate product in a zone and now I want to change it to another. What do I do?

You should unpair the Delta Ultimate product from this zone and pair it in the chosen zone.

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If I manually configure the temperature of a zone and activate the programming the Delta Ultimate products change their temperature to that which is programmed but the application continues showing as if they had the manual temperature. Why is that?

This is a normal function. If you deactivate the programming by pressing the button, the Delta Ultimate products revert to manual operation with the options which appear on the screen. If you selec...

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Is there a limit to the number of zones in an installation or of Delta Ultimate products within a zone?

No, there aren’t limits for number of zones nor products within a zone.

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My Rointe Delta shows 3 bars of coverage but doesn’t respond to the app. What is happening?

There are always 3 bars. If there are gaps it is because there is no WiFi connection. If the aerial signal (situated on the left next to the coverage bars) doesn’t appear it means that the ...

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Some of the screens of my Delta Ultimate products switch off and others don’t when I activate the programming. Why is this?

This is due to different brightness configurations. The Delta Ultimate products whose screens go off when the programming is activated have their brightness set at minimum which leaves the screen s...

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Sometimes the text “Checking Firmware Updates” appears on the screen of my Delta Ultimate product and it switches itself off and on. What does this mean?

This is a normal function and signifies that your Delta Ultimate product is checking for updates. If there are, it will restart to apply these updates.

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What are British Thermal Units (BTU)?

British Thermal Units (BTU) is a unit for the measurement of the heat output of a heater or radiator. When converting from BTU to Watts (W) - simply divide by 3.412 When converting from Watts t...

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What are the running costs of Haverland Electric radiators?

Haverland electric radiators, come in five different power ratings. The output is the power consumed by the heating element in a one hour period otherwise known as a kilowatt hour (kWh). Multiplyin...

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What is an IP rating?

IP rating - Ingress Protection rating is the international standard used to define levels of sealing effectiveness of electrical enclosures against intrusion from foreign bodies including dirt and ...

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What is Far Infrared?

Infrared wavelengths themselves are divided into 3 distinct categories, due to the different physical characteristics of each wavelength. Near Infrared - (IRA, Short wave or Bright Infrared heat...

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What is Fuzzy Logic?

Fuzzy logic is a mathematical technique for generating a spectrum of values between discrete binary values (0-1, TRUE-FALSE, ON-OFF). These numbers are said to be "fuzzy" in the sense the...

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What is the difference between manual and automatic storage heaters?

Storage Heaters Charge up over night using the 7 hrs of economy 7. Manual Storage Heaters charge for the full 7 hours regardless of how much heat it used the previous day. Automatic Storage Heaters...

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What is the room calculator and how do you use it?

To help you find the best heater for your room, we have created an easy-to-use Room Calculator. Before you begin, you will need 3 measurements: The width (in metres) of the room Leng...

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What is the warranty on the Dimplex storage heaters?

Dimplex offer 10-year warranty on their Quantum storage heaters. The 10 year warranty is a standard 2 years, plus additional 8 years upon registration.

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What makes the Elnur RXE NHS compliant?

The Elnur RXE range have a low surface temperature which will not exceed 43 degrees centigrade. Eliminating the likelihood of burning accidents to the elderly, disabled or children. 100% safe, it i...

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What side is the flex/power lead on for Haverland electric radiators?

The flex/power lead is on the right-hand side for the Haverland RCA, RCB, RCTT, RCTTi & RCE ranges of electric wall mounted radiators and conservatory radiators.

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What side is the flex/power lead on for Rointe wall mounted electric radiators?

The flex/power lead is on the right-hand side for the Rointe K Series, Rointe Kyros and the newer Rointe Delta Ultimate (D Series) ranges of electric wall mounted radiators.

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What size fuse should be used in my appliances plug?

There is a formula for working out the fuse rating for each appliance. P (Power in Watts) / V (Voltage) = I (current in Amps) Note that you should always ensure that you round it up if it is ...

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Whats the difference between Oil filled radiators, Gel filled radiators, and Dry heaters?

Quite simply - oil filled, gel filled and dry electric radiators are all electrically efficient, but may be more appropriate for your installation depending on your specific requirements and the si...

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Where can a portable heater be used?

As a lightweight hassle-free method of rapidly heating any indoor space - simply plug in and go. Most plug in portable heaters are not suitable where they are likely to be exposed to water; such as...

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Where can I download Rointe heater instructions?

Rointe radiators are designed for household or residential use. We advise to have the radiator installed by an competent person or electrician where necessary making sure the radiator is properl...

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Where can I see the configuration videos?

To see the configuration videos access the menu on the main screen of the application by pressing the icon with the 3 lines, then press 'Help' then 'Tutorial': initial configuration.

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Which size radiator do I choose?

We have made deciding which size radiator you need simple. Our electric heater room size calculator will provide you with an estimate of the minimum size and quantity of radiators, panel heaters...

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Why choose an Electric Combi boiler?

Electric combination boilers are becoming increasingly popular as alternatives to gas boilers. They work by using electricity to deliver heat to radiators and to provide hot water. Benefits: Ele...

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Why choose electric radiators?

Electric heaters do not burn fuel internally to generate heat, so there are no associated safety risks such as carbon monoxide poisoning or explosions. As there are no radiators to leak or burst...

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Why choose Kyros electric radiators over the K series?

Key Features and improvements to the K Series are: New faster microprocessors that help improve performance and accuracy. New improved SMD electronics improving natural life span and relia...

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Why choose Panel heaters?

Panel heaters provide instant, controllable heat and are suitable for almost any room; however, they are particularly suited to occasional use rooms. Panel heaters do not have to be expensive to...

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Why choose Storage heaters?

Storage heaters are one of the most popular forms of electric heating, and because they use low cost 'off peak' electricity running costs are low. Storage heaters are also cheap and easy to...

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Why do some radiators only show the time and 7º when I activate the programming during the time when they are programmed to be off?

This is due to the fact that some radiators have the anti-frost mode activated. To change the programming or the advanced options of all the radiators in the zone you should access the menu pressin...

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Why is the Haverland conservatory electric heater the best heater for a conservatory?

The Haverland conservatory electric gel filled heater is the best heater for a conservatory as heating a conservatory in the winter can be an issue. Connecting a conservatory radiator to central he...

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Why is the Rointe conservatory electric heater the best heater for a conservatory?

The Rointe conservatory electric heater is the best heater for a conservatory as heating a conservatory in the winter can be an issue. Connecting a conservatory radiator to central heating is never...

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Will a heated towel rail heat your bathroom?

Provided the towel rail is the right size, it will heat your bathroom. If you intend to use a towel radiator as the sole source of heating in your bathroom, then be sure to choose a towel radiator ...

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Will the Rointe MIC110 work with the Kyros range?

The Rointe MIC110 remote control allows you to send and receive programmes between all of the K and T series heaters. These ranges are gradually being discontinued and replaced by the Kyros range. ...

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