Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 90% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Heater Shop customer service reviews
Cee Gee
22 March 2020 11:00
'Avoid if you expect any kind of sensible customer service.'
Poor service. Item sold not as described and even though they admitted that they were unaware that the manufacturer had changed the product specs they offered no sensible resolution. Ignored several emails until PayPal got involved.
Was planning on ordering a lot more items from them due to many large projects, but not now.
Trusted Customer
18 March 2020 19:20
'Electric towel rail'
The product was as described and turned up on time. Very easy to fit as the electric supply can be to the left or the right of the towel rail. Low running costs.
Brilliant to hear, thank you for the great feedback.
Dimplex TTRS120 White Electric Towel Rail 100W
Great product. Easy to install as electric supply can be to the left or the right of the towel rail. Low running cost.
Janette Luckett
18 March 2020 07:49
Good product , delivery excellent!
Thank you very much for the really great feedback.
Stiebel Eltron CNS100U - Trend Panel Heater, 1000W
Good price - German quality!
Clive Jones, Cardiff
17 March 2020 09:40
'Creda Storage heater'
My first contact with heater shop was to ask them to answer my queries regarding the Creda heater I wished to purchase. Although no one was available when I called they answered my queries by e-mail first thing the next morning. This resulted in my order which was delivered the next day. In short they met my every requirement and at a great overall price. They were ideal.
Thank you very much for taking the time to leave such great feedback.
Creda TSRE150 1500W Storage Heater
Great overall price and great service and delivery
Trusted Customer
17 March 2020 08:55
excellent service, very pleased with product
Thank you very much for the great review.
Reina Elvina 2 RND-EV510 Towel Rail 500 x 1000mm
does the job, easy to fit
Reina Liquid Filling Required For Electric Only Models
it's inside the towel rail - so no idea really
Tony Tiffen
17 March 2020 07:52
Very quick service, emails were numerous and informative
Thank you very much for the really fantastic review.
Stiebel Eltron CK 20 2000W Trend LCD Quick Response Heater 275mm
Good little heater,does the job
David Peters
17 March 2020 07:51
'Easy shopping experience'
Quick service, goods as described, this is what online shopping should be like. The delivery driver was particularly helpful.
Thank you very much for the great review of our service.
Elnur Ecombi ECOHHR40 High Retention Storage Heater
Made a big difference to our comfort levels
Peter Blakemore
17 March 2020 06:34
'Very helpful'
79
Thank you very much for the five star review.
Creda TSRE150 1500W Storage Heater
Trusted Customer
17 March 2020 06:14
Excellent prompt and efficient
Brilliant, thank you for the great review.
Electrorad AF14 Aeroflow - Electric Radiator, 2000W
Well made piece of equipment
Trusted Customer
16 March 2020 02:52
'Arek'
Competitive prices. Quick delivery, very well packed. Highly recommended.
Thank you very much for taking the time to review our service.
Haverland RC6TT - Electric Radiator, 750W
Value for money. Highly recommended.
Robert Dodds
15 March 2020 13:42
Excellent delivery slots, carrier updates superb all good
Thank you very much for the fantastic review of our service, it is very much appreciated.
Trusted Customer
15 March 2020 12:18
No problem as one expects.
Thank you for the great review of our service.
Dimplex FX20VE Downflow Heater
Replaced 15 year old, direct replacement, no extra holes needed in the wall. Good idea to switch off after 30 minutes, but worrying if you don’t read the handbook.
John Croft, Port Talbot
15 March 2020 10:23
'Good advice'
We were given good advice and told exactly what we required.
Brilliant, thank you very much for the great review.
Dimplex LST150 - Low Surface Temperature Panel Heater, 1500W
Goood quality with good looks
Trusted Customer
15 March 2020 09:31
'Excellent service'
Order one day was delivered the next day driver could not have been more helpful with the drop off.
Thank you for the really great review, it is very much appreciated.
Dimplex Quantum QM100RF - Wifi Ready Storage Heater, 1000W
Great heater good value for money.
Maria Elena Gerosa
15 March 2020 09:25
Quick and reliable
Thank you for the really great 5 star review.
Atlantic F127 - AH500105 - Convector Heater, 2000W
Perfect service
Trusted Customer
15 March 2020 09:22
Fast delivery and they phoned ahead the day before to confirm place and time. Excellent
Thank you very much for your great comments.
Creda TSRE050 500W Storage Heater
Excellent product but it wasn't clear before purchasing that it needed a dual supply .
Trusted Customer
14 March 2020 20:28
You should allow a trade discount for people in the construction trade.
Thank you for your comments. We do offer a discount for our trade customers. On our website, simply click 'More' then click on 'Trade Application' for details.
Alternatively please call us on 01473 276686.
Rointe DIW1210RAD - D Series - Electric Radiator, White, 1210W, 11 Elements
Very good product
Rointe DIW0330RAD - D Series - Electric Radiator, White, 330W, 3 Elements
Very good product
Trusted Customer
14 March 2020 13:40
'Excellent service and price.'
Very prompt and very good value. No complaints.
Thank you very much for the great review, it is very much appreciated.
Dimplex DXFF20TSN Portable Fan Heater 2kW
Very efficient
David Grant
14 March 2020 10:44
'Excellent service.'
I was very impressed with the service I received from Liam who first dealt with my enquiry and and the other members of the team who I spoke to.
The heaters were received within 4 days which included a weekend which was excellent.
When I reported an electrical fault on one of the units after installation and requested guidance your team could not have been more helpful.
I would have no hesitation in recommending your company to others.
This is really fantastic to hear, thank you very much for the 5 star review of our team, it is very much appreciated.
Dimplex Quantum QM150RF - Wifi Ready Storage Heater, 1500W
Early days but look good.
Derek Kearley
13 March 2020 11:46
excellent and fast service good price
Thank you very much for the really great review of our fast, efficient service and great pricing.
Neil Haddock
12 March 2020 14:38
'Excellent radiator it’s very hard to program it Though'
The service was quick
Thank you very much for taking the time to review us as excellent. Please call our office and we will be very happy to run through the programming with you.
Trusted Customer
11 March 2020 10:26
Ordered and apart from the mix up with delivery, given instructions where to leave but didn’t deliver as no one in, what was the point of giving leaving instructions
Thank you for the 5 star review we appreciate your feedback. We are very sorry that there seemed to be a mix up with your delivery and thank you for your patience and understanding.
Lee Henstridge, Isle Of Wight
11 March 2020 08:18
'I'm pleased I found them!'
They were very helpful in choosing and delivering our radiators and they were very price competitive!
Thank you very much for the really fantastic review of our service.
Trusted Customer
11 March 2020 07:58
Fantastic! Online experience was very easy to use and was able to change delivery date immediately.
Fantastic to hear, thank you very much for your positive 5 star review, it is very much appreciated.
Trusted Customer
10 March 2020 12:07
item arrived on time/wellpackedand undamaged
Thank you very much for taking the time to leave fantastic feedback.
Dimplex TTRS120 White Electric Towel Rail 100W
as described but of a lower spec than the original replaceddimplex rad
David Croissant
10 March 2020 08:24
'100% Recommended - would use again.'
Great service - was a slight issue with some of the delivery which they resolved very promptly - totally recommended.
Thank you very much for the review and great recommendation.
Elnur G-Control Gateway Hub for APP connection
Easy to set up and use via app or browser
Elnur Ecombi SSH408 Smart Storage Heater
Easy to install and efficient - best to use the web interface to configure though.
Trusted Customer
9 March 2020 12:22
'Reliable competitive vendor'
competitive pricing. on time delivery. goods very well packed for transit.
Thank you for the really great review of our service and pricing.
Atlantic Galapagos Electric Radiator - AH500612, 1250W, White
Quality product. Manuals downloadable in English from UK website.
Trusted Customer
9 March 2020 11:13
The radiator arrived on time. Haven’t had it fitted yet but all looks fine with no damage, in fact it was packed so well it would be difficult to damage it. Just have to wait for electrician to install.
Brilliant to hear, thank you very much for the really great feedback.
Trusted Customer
9 March 2020 11:07
Very good price for the product. Prompt delivery. Good communication about progress of the order.
Dimplex FX20VE Downflow Heater
Works very well. Easy to install. Good heater to take the chill off the bathroom.
Michael Macmorland
9 March 2020 09:18
'Awful'
Customer communication was absolutely dreadful. Package to arrive on Friday,called the main office they said we will call you back in half an hour. Three hours later still nothing. Called them five times to be told at five to five the delivery was now going to be Monday. We will call you on Monday morning. No phone call !! Called them again twice to be told it would arrive late afternoon. Arrived late morning
Thank you for your feedback.I can only apologise for the late delivery of your radiators.
We did try and contact you to let you know, leaving both voicemails and by sending you emails to inform you. On the occasions that there are difficulties with a delivery, we will always do our best to let our customers know and communicate expected delivery wherever we can.
Harmoni Lugo HS0440 - Electric Radiator, 440W
Not as good as others on the market for the same price
Harmoni Lugo HS1540 - Electric Radiator, 1540W
Not as good as others on the market at the same price
Niall Buntain
9 March 2020 08:33
'Excellent service, price and communication'
Excellent service, price and communication.
Brilliant to hear, thank you very much for the really great review of our service.
Trusted Customer
9 March 2020 06:37
'Great service'
Excellent service . Driver even waited for me as I was 5-10 minutes away . Would definitely use again
Thank you very much for the really fantastic review of our service, I will absolutely pass on the positive feedback to our carriers.
Creda TSRE070 700W Storage Heater
Couldn’t fault the service . Driver even waited for me as I was 5-10 minutes away .
Trusted Customer
8 March 2020 21:24
Excellent service. Heaters arrived very quickly and were well packed
Thank you for the really great review of our service and our fantastic packaging.
Dimplex Q-Rad QRAD200E - Electric Radiator, 2000W
Nice heaters. They maintain a steady room temperature. The control panel on the top is easy to access.
Dimplex Q-Rad QRAD075E - Electric Radiator, 750W
Looks very smart on the wall
Trusted Customer
8 March 2020 14:29
'Great service'
Great service. Arrived exactly as expected.
Brilliant to hear, thank you very much for the great review.
Creda TPRIII200E - Panel Heater, 2000W
Good quality heater. Keeps the required temperature very well. Don't know what it costs yet as I haven't had a bill.
Tim, Glos
8 March 2020 09:41
The sales team were really helpful and provided some good advice. The price was very competitive and the item dispatched quickly.
The new Dimplex heater is an excellent replacement for our old night storage heater which has lasted us many years but finally given up the ghost.
As e live in a narrow and steep lane their chosen method of dispatch is by using a large lorry and I had to have the item delivered to a friendly builders merchant as their lorry could not deliver to anywhere but main A roads.
A sprinter type delivery van would have been an ideal solution!
Thank you for the great feedback. With any speciality orders I would advise calling our office to discuss where we are very happy to assist where possible.
Dimplex XLE150 1500W Slimline Storage Heater
Good price and fast delivery
C Williams
8 March 2020 07:47
.
Thank you very much for taking the time to leave 5 star feedback.
Stiebel Eltron SN 5 SL GB Small Water Heater 5 Litre
Julie Soper
8 March 2020 06:25
'Great to deal with'
Quick service and delivery plenty of info on products. Will be ordering more from them.
Brilliant to hear, thank you very much for the great review and we look forward to hearing from you again soon.
Electrorad AF03 Aeroflow - Electric Radiator, 1300W
Fantastic heater. Heats room quickly and is easy to use. Will be buying a few more .
Trusted Customer
7 March 2020 07:44
'Friendly and effecient'
Friendly and effecient
Thank you very much for the 5 star review of our efficient service.
Harmoni Ebro HS075B 750W White Electric Towel Rail
Customer was happy, that is what counts
Christine Petts, Kettering
4 March 2020 18:05
'Helpful , knowledgable,quick'
Easy to deal with by phone....seem very knowledgable.....offered a discount too
Quick delivery
Thank you very much for your really great feedback of our service, it is very much appreciated.
Electrorad AF14 Aeroflow - Electric Radiator, 2000W
Love the heater...still trying to sort out timer though...looks good , heats our large conservatory well ,plug in and switch on ,great stuff
Elaine Evans, Y Drenewydd
4 March 2020 11:26
'First Class Service All Round'
I found the item I needed quickly and easily. Payment and delivery were arranged with the same ease and delivery of the item was quick and I was kept informed of the expected delivery which I received in the time slot agreed
Fantastic to hear, thank you very much for the great 5 star review of our service.
David Mann
4 March 2020 09:58
Very efficient and pleasant on phone and delivery spot on.
Brilliant to hear, thank you very much for your review.
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
Heater so far seems just what was required works well
Steven Wood
4 March 2020 09:44
'Perfect Delivery'
The website and delivery was fantastic. Great service
Thank you very much for the fantastic review.
Harmoni Lugo HS0440 - Electric Radiator, 440W
So far, so good.
Easy to install. Looks great.
Hoping it will work as well as it looks
Trusted Customer
4 March 2020 08:47
'Great'
Easy to use and fast delivery
Dimplex PLX200E - Panel Heater
Great
Chris Chapman
3 March 2020 20:10
Good response to my questions and quick delivery. Not to mention very competitive prices.
Trusted Customer
3 March 2020 15:07
Simple to use and quick delivery.
Harmoni Duero HD500 - Electric Radiator, 500W
Cannot set on temp below 21Deg.
James Brown
3 March 2020 07:25
Great service with super fast delivery, would highly recommend.
Dimplex DXC20 2000W Portable Contrast Convector Heater
Great heater at a great price.
Lawrence Ross, Otley
2 March 2020 19:58
'Excellent dlservice'
Product in stock and delivered within 24 hours Not used yet so not sure if it works
Susanna Hughes
2 March 2020 08:22
'Excellent service'
Spot on delivery time. Product as described
Rointe DIW0770RAD - D Series - Electric Radiator, White, 770W, 7 Elements
A final radiator to add to those we had a month ago
Chris, Warrington
2 March 2020 07:33
When I ordered my 1st heater I didn't realize that I could have had it sooner..when I called the company it got changed to the following day no problem ...heater was well packed ...great product .great price .great service
Atlantic F127 - AH500107 - Convector Heater, 1250W
Great heater ..I fitted in a basement office ..timer and thermostat work great ...just the job !
Diana Morgan
2 March 2020 07:15
'Excellent price and delivery'
Lowest price I could find for the heaters I wanted. Even the electrician couldn't better it from his trade supplier. Delivery next day as promised.
Dimplex PLX125E - Panel Heater, 1250W
Heaters not installed yet, but unbeatable price.
Trusted Customer
1 March 2020 11:05
'Good service and good price.'
Good service and good price.
Trusted Customer
1 March 2020 10:44
'Knowledgeable, helpful, quick.'
Helpful, informative, fast.
Harmoni Ebro HS030B 300W White Electric Towel Rail
No nonsense and easy to programme.
M B Townson
1 March 2020 09:11
'Poor delivery'
The delivery guys would not help me move the box into the house. I have wooden floor in hall and the one guy just shoved it along the floor scratching it. Heater is good though but not happy with delivery. Bear in mind it was the biggest rad.
Rointe KRI1600RAD3 - Kyros - Electric Radiator, 1600W, 15 Elements
Good rad
Trusted Customer
1 March 2020 08:06
'Great service'
Excellent quality, prompt delivery, delivery man very helpful. Would definitely be a return customer.
Dimplex XLE100 1000W Slimline Storage Heater
Heater fitted in hallway to replace old storage heater. Very satisfied with the Dimplex XLE100
Trusted Customer
29 February 2020 17:12
Exactly what I'd asked for : two heaters dispatched quickly at a very reasonable price.
Stiebel Eltron CNS300 Trend - Wall Mounted Panel Heater, 3000W
It's what I wanted: fast to geat up
Trusted Customer
29 February 2020 08:35
'Terrible'
They sent the wrong product. Day 1 they didn’t answer phone. Day 2 they said they’d look into it and get back to me. Day 3 no contact. Day 4 no response from further emails. Day 5 I give this review.
Rointe DIW1600RAD - D Series - Electric Radiator, White, 1600W, 15 Elements
Sent wrong product. No response from them.
Trusted Customer
26 February 2020 22:36
Great service.
Trusted Customer
26 February 2020 21:23
'Brilliant service'
The Heater Shop was informative helpful and a fast delivery.
The radiators are great warm easy to install will be ordering from them again.
Dimplex Q-Rad QRAD200E - Electric Radiator, 2000W
Really warm easy to control and nice looking radiators
Trusted Customer
26 February 2020 17:52
Excellent delivery schedule.
Terry Jones
26 February 2020 11:46
Great comms great heater. Very satisfied,
Elnur RF14E-PLUS - Inertia Electric Radiator, 2000W
Great comms Great Heater. Very Satisfied.
John Curtis
26 February 2020 07:11
Excellent quick service
Demista 230V Heated Mirror Demister Pad 200 x 250 mm
Excellent service
Trusted Customer
25 February 2020 16:16
'Good value'
Good service and delivery, good product 5stars
Stiebel Eltron CNS 75 UE Panel Heater
Good service and delivery, good product 5stars
Trusted Customer
24 February 2020 14:30
Good price, good quality product and prompt delivery
Trusted Customer
24 February 2020 10:38
'Great customer service'
Very easy to get in touch, they were very attentive
Trusted Customer
24 February 2020 09:32
'Helpful and knowedgeable.'
The person I spoke to was very friendly, helpful and knowledgeable. The service was very efficient.
Dimplex Q-Rad QRAD075E - Electric Radiator, 750W
The product was the same make that we have already although a different model which fitted perfectly where we planned to install it.
Kailey Michael
24 February 2020 08:49
Knowledgeable, fast and efficient. I explained what I needed and the heater shop team worked out the best product and once order was placed and pay for I got the heater the very next day.
Trusted Customer
23 February 2020 10:46
Great prices and great service
Reina Mina RNS-MN48117B Brushed Stainless Steel Towel Radiators
Great price
Pam Turner, Guildford
23 February 2020 06:43
'Would buy from them again.'
Fair price and excellent delivery timeframe.
Creda CLR7W Flat Ladder White Towel Rail 692mm
Just right for a small bathroom
Atlantic Agilia - AH503215 - Electric Radiator, 1500W
Attractive looking radiator , slimline and plenty of all over heat
Atlantic Agilia - AH503210 - Electric Radiator, 1000W
Slimline, attractive and good heat
Trusted Customer
22 February 2020 21:34
'Good Service'
Easy to order web site. fast delivery. Would reccomend them
Dimplex FX20VE Downflow Heater
Replacement for previous heater, fitted to original fixing holes.Choice of heatingpower good but no themostat.
Trusted Customer
22 February 2020 16:23
'A great bit of kit!'
The unit I ordered arrived very quickly. it was superbly packed as well. I've not installed it yet but have every confidence it will work as anticipated!
Stiebel Eltron CNS 75 UE Panel Heater
excellent service.
Trusted Customer
22 February 2020 07:45
Very helpful and efficient.
Harmoni Duero HD1000 - Electric Radiator, 1000W
Do what they are meant to.
Matthew Richards
19 February 2020 13:43
Great service and quick delivery . Would highly recommend .
Dimplex Q-Rad QRAD200E - Electric Radiator, 2000W
Great product. Easy to install and use.
Trusted Customer
19 February 2020 08:57
I am very pleased with the product, the discrimination given the packaging and the speed of delivery. The product is excellent. I have bought from heater shop in the distant past and would do so again without hesitation.
Trusted Customer
18 February 2020 09:23
'Good price and free delivery'
They had a very competitive price and the delivery was free, quick and on time.
Dimplex Q-Rad QRAD150E - Electric Radiator, 1500W
I made some research into electric radiators and Dimplex ticked all the boxes, including price. I have only used them for a week, but can say we are happy about our choice
Steve Ince
17 February 2020 10:04
'Very impressive, start to finish'
Good range, excellent prices, fast and accurate service, items delivered very quickly by DPD and they stuck to their promised 1hr delivery window which was very convenient. The heaters came packaged very well to ensure they arrived perfect. Really excellent service
Dimplex PLX150E - Panel Heater
Good brand, good features and build quality, easy fit and attractive.
Trusted Customer
16 February 2020 23:03
'No regrets.'
Very efficient throughout and excellent communication. Ordered Sunday evening, delivered followingTuesday.
Creda TSRE100 1000W Storage Heater
All good.
Trusted Customer
16 February 2020 17:24
'Brilliant'
I needed to replace 2 faulty heaters urgently and was delighted to discover Heater Shop's website whilst searching Google. I discussed my requirements with Jack and worked out what was required. The new heaters were delivered next day free of charge and were installed by my electrician within 24 hours. A first class service and I would certainly use Heater Shop again and recommend them.
David Pickersgill
16 February 2020 12:44
'Excellent Service'
Easy ordering the prices are very good and items arrived when promised. You can not ask for more. Will use again
Dimplex Monterey MFP100E - Electric Panel Heater
heater seems good quality and easy to fit, but installed in a rented property so can not comment on heater itself
Melville Holley
16 February 2020 09:56
Great. Product was as ordered, packaging was excellent, and delivery with DPD meant it was tracked by the minute
Dimplex OFX750 750W Oil Filled Electric Radiator
Product does what it says
Trusted Customer
16 February 2020 09:01
Excellent product excellent service
Susanna Hughes
16 February 2020 06:13
'Delivery on time'
Excellent service. It was a complicated delivery to a holiday home and was crucial that it arrived on the correct day.
Dean was very helpful
Rointe DIW0990RAD - D Series - Electric Radiator, White, 990W, 9 Elements
They have just been fitted and work fine with the app.
Rointe DIW0770RAD - D Series - Electric Radiator, White, 770W, 7 Elements
Radiators heat the room as planned
Richard Stone
14 February 2020 11:52
Very quick and efficient, heaters despatched straight away.
Elnur Ecombi SSH308 Smart Storage Heater
The heaters are well made but they are still just a night storage heater with a programmable controller. One controller was not working but Elnur have a decent repair system in place using local (120 miles away in Cornwall!) electricians to sort the problem and the repair was carried out efficiently and in good time. A bit pricey but I'd recommend these heaters if you need night storage. The remote controller is useful too, especially with a confused relative who needs looking after from a distance - saves having to travel to make adjustments. Simple to set up but still learning how to make best use of them.
Elnur G-Control Gateway Hub for APP connection
see previous post
Elnur Ecombi SSH208 Smart Storage Heater
see previous post, I don't need to repeat myself!
Trusted Customer
12 February 2020 19:04
'Efficient staff. Quick delivery.'
Quick despatch.
Elnur G-Control Gateway Hub for APP connection
Remote hub a bit pricey but easy to set up and makes remote control very convenient.
Trusted Customer
12 February 2020 13:36
Order easy to complete and delivery next day as promised, couldn't ask for better service
Haverland RC12.8TT - Electric Radiator, 1800W
The heater is very powerful warms the room very quickly, it is silent and looks great. Fantastic purchase.
Trusted Customer
12 February 2020 11:28
Good price, prompt delivery very accurately tracked. Ludicrous amount of packaging, ecologically wasteful and very hard to dispose of
Trusted Customer
12 February 2020 09:28
'Kept us informed and up to date with delivery'
The service was great
Haverland TE700I - Electric Towel Rail Radiator, 700W
It is exactly what we required
William Wilson
11 February 2020 20:00
Excellent advice,excellent service.
Electrorad AF14 Aeroflow - Electric Radiator, 2000W
Excellent advice, excellent service.
Trusted Customer
11 February 2020 13:45
'Pleased with service'
We are pleased with the heater, it was promptly and efficiently delivered.
Electrorad AF14 Aeroflow - Electric Radiator, 2000W
It seems an excellent piece of kit
Frank Johnson
11 February 2020 12:39
'Would certainly use this supplier again.'
Item selection and order process could not have been simpler. Goods arrived next day (1 hour earlier than promised!) and was well packaged.
Wall Mounting Kit for DXC/TI Heaters
a little on the flimsy side but adequate
Dimplex DXC30FTIE7 3kW Contrast Convector Heater with Electronic Control and Turbo Fan
Great product easy to install