Customer Reviews

'Good service'

Prompt and cost effective service, good value and quick delivery.

'Good company great service'

just a good and rapid service

Great product and service. Would recommend to anyone

Excellent service heater came next day.

'Excellent value for money, good quality product & faultless service..Thxx!'

Excellent value for money, good quality product & faultless service..Thxx!

They delivered within three days I would certainly buy off them again and would recommend them

Very good service from this company
Website was easy to navigate and our order came through very quickly as promised

Good efficient service.

excellent service and speedy delivery

Excellent service …. very competitive price with free delivery. Ordered late afternoon and delivered next day. Could not ask for more.
Would recommend without hesitation and will definitely use again.
Many thanks Heater Shop.

'Great value'

I gave 5 stars because it was a good price, it came with all the fittings and on time

'Very good reputation company and friendly staff'

First class customer service with friendly staff and polite, keep you inform until the product is available. Very reliable company and would recommend to other.

'Need to improve their delivery process'

Whilst the choice and value for money is good this for me this was superseded by the awful delivery experience. They could not specify a timeslot so we waited in an empty house on a Friday from 0745-1715 (15 mins each side of the delivery time) which was very inconvenient - although we were advised if we were not there to sign the paperwork the delivery would be rescheduled at a cost to us of £40. The delivery did not arrive, and The Heater Shop customer services were polite and tried to be helpful but not able to advise any updates when rung at 1600. I contacted the out of hours team at 1715 , advised them of no delivery and asked them to confirm next steps. On Monday I received an email that the delivery was on its way if not there already - without any thought this might not be convenient!......then a call from a disgruntlled driver saying he couldn't wait. Whilst we did manage to rearrange our day and take delivery this was stressful and for me. If I'd known in advance I'd have probably bought from a different supplier with a decent delivery process for an order of over £2k

prompt service

'Found this supplier Reliable and delivers on time.'

Ordered heater/radiator at 12.17pm dispatched 1320pm delivered 10am next day due to motorway blockage Excellent service kept informing progress all through the process. Will be using this supplier for the rest of my project green electric heating.

Excellent service

'Great to deal with'

Easy to deal with, fast efficient service

'Great service, easy purchase, delivered on time'

I can’t fault Heater Shop, their website was clear, easy to navigate and had all the information I needed to make my purchase. Their communication was excellent, informing me of delivery date and regular updates. I would be more than happy to buy from them again.

Web site easy to use and very prompt delivery

'ABSOLUTELY PERFECT!'

Absolutely perfect. Sent the item I ordered and I was able to track it all the way, so I could ensure somebody was in to take it! I have NO HESITATION in recommending this company! I honestly can't rate them highly enough!

Quick delivery, ordering Was a breeze, heater looks good quality but it's not being installed till later in the year so can't comment on its performance

Item originally out of stock, emailed when stock available, on receipt of order product shipped within hours and delivery excellent.

Thank you for no fuss mail order

'Excellent radiators'

Very quick dispatch and communication. Now radiator installed I'm very happy with the heat output compared to my previous heating system.

Excellent service and speedy delivery, time will tell if the product delivers.

'The heat is on….and off'

Delivered on time to the Outer Hebrides. Very pleased and impressed. Thank you
We changed our programmable bathroom electric radiator to a wifi Rointe D series. Simple to install and now programmable from anywhere

Speedy delivery. Good radiator

Easy to order and very quick delivery

'Good prices'

Good prices and excellent service.

Quality service

Fast delivery as promised.One blemish in that the delivery driver did not get the full instructions re access,otherwise heaters installed and working.

'Great heater shop'

Excellent service and prices. Website shows all products and stock levels. Delivery was on time but was not trackable.

Can’t fault this company, quick delivery, kept informed.

'Great service'

Excellent service

Prompt and efficient ordering and delivery

'Excellent service'

I ordered the heaters from them and within 2 days they were received, excellent service

Very prompt service to enable item to be fitted within four days of initial order - delighted.

Nici People and fast delivery!!

They were quick and efficient. The item arrived clearly brand new and well packaged. Competative too.

Fast, efficient and excellent service.

'Comes with no wall plug'

The heater doesn’t come with a plug despite the images and the manual saying it does. I rang the service department and the guy was very dismissive like ah well it’s a Germany product, maybe they do that there! It’s their product they are selling. So haven’t installed it yet, waiting for an electrician; pretty annoyed.

Brilliant service so quick and easy. Not many companies give you next day delivery.....

Extremely helpful & we would certainly purchase items from them in the future.

Good looking heater easy to install. Very good product. Well packed

'The Usual Great Service.'

This is the third storage heater I have ordered from The Heater Shop. Always great customer service, value for money, and timely delivery.

'Would buy from here again'

The price was good, the item arrived quickly and was very well packed, service was excellent. The quality of the item was generally good apart from the wall mounting brackets which were very sharp and difficult to attach the heater to, but that is down to Dimplex not the heatershop.

'Great heaters'

I have bought these heaters for my whole house renovation over the last 2 years. Great price, good customer service, always helpful. heaters are very efficient and easy to install, look good in every room

The product was delivered the very next day after I placed my order on their user friendly website. What an AMAZING service and the product was very competitively priced. I would definitely use this company again and have no hesitation recommending them to friends and family

'As ordered. Came on time. Good service'

Excellent . Good service

'Great service'

Bought a couple of items from this store. They were very reasonably priced. Only 1 item arrived on the order so rang sales to find out where the other item was. They were very helpful and polite and professional and within 24 hours the item was on its way again and delivered within 2 days. Would definitely use this store again.

'Great service and fast delivery'

Great service and fast delivery, would definitely use this company in future and would highly recommend.

'Great Service'

Excellent quick delivery on a product totally scarce around the market

'Great Service'

A quick and effective delivery of a new Haverland Smart Box, definitely recommend.

'Very pleased with Heater shop service.'

The order was processed quickly and so was delivery.Have unfortunately been able to install my purchase yet but it appears to have arrived in good condition.

Easy of purchase, best price and speed of delivery

'Excellent service'

Will definitely use this business again, delivery was next day, communication was good and I'm happy with the radiator I bought.

'Fantastic service'

Staff on phone were very friendly, pleasant and knowledgable. 23 hours from placing order to it being delivered. Very well packed

Good price. Delivered on time. As advertised.

'Excellent service'

Good prompt service, can't comment on efficiency of heater as it hasn't been fitted yet due to tenants dragging their feet, only problem was it was delivered at 7.20am, before the letting agents were open! so delivered to landlords address instead, but no real problem

Good website. Easy to pay very quick overnight delivery

'Great Service.'

Great Service. Radiator turned up more quickly than anticipated.

Brilliant service, goods delivered fast and up and working.

The young man in your customer service department was very helpful knew what he was talking about and advised us accordingly

Ordering and delivery was really good, the only thing is when I had a question they told me to ring the manufacturer, even though they said expert technical advise

'Very satisfied'

Excellent quick delivery.

Everything arrived promptly

Very fast and efficient service good Quality products

Service was excellent also next day delivery
You will not get better than that

Very prompt and helpful service. Will use again. Changed our order for us when we decided to go for a higher grade of storage heater. Heater was delivered within 2 days.

'Great communication and fast delivery'

Dimplex plxc300e

'Replacement Electric Wifi Smart Radiators'

Radiators were delivered on time, so far they have been working great

'Excellent'

Excellent. As advertised on their Web page.

Excellent service would recommend them

Delivered the next day. Easy to fit on the wall and working well so far.

'Excellent.'

Yes, very happy with the service and the products!

'Great service'

Great service

'Excellent service'

Superb service and I was kept informed of every step. Driver was friendly and really helpful lugging the heavy load into my garage.

'Easy ordering with good communication'

Simple ordering process and heaters arrived promptly. Good communication at each stage with an email telling me when they had been dispatched and when to expect delivery

'Very good company to buy from'

Excellent service, I was very pleased with the service I received from Heater Shop, when I enquired about a few things I got a quick reply. I would buy from this company again and I would definitely recommend.

'Heater Shop= Perfect'

Heater Shop = Perfect

DX Delivery service (contracted by Heater Shop but not part of Heater Shop organisation) was poor

Packaging is exceptional, delivery next day

Efficient /prompt service

One heater came, but the second one came 6 days later. I have always bought these in pairs and never had any problems.

'Poor delivery'

Have not yet installed the heaters, so cannot speak to their quality but the boxes were seriously damaged when delivered and dropped again by the delivery drivel on their arrival. I hope they'll work ok when the electrician installs them!

Great service and the iBoost I ordered came within 2 days of ordering

'Brilliant customer service'

Buying the heater I was looking for could not have been easier

'Waited and waited'

Better communication. We were called by a member of staff to inform us of day of delivery and we would be charged £40 for re-delivery if no one was there. And we waited two whole days and no heater. Eventually after several emails to the retailer, 3 days late the heater arrived. No apology for two whole wasted days. If there had been a call with an explanation and apology instead of us hanging around for two whole days it would have made all the difference. Poor. communication and no apology or explanation. Very bad customer service! Need to do better!

'Good price and quick service'

Good .................................

'Helpful'

Tracy was very helpful when we had to wait for a split delivery as you were waiting on Haverland. The final two arrived just in time for our installation date