Customer Reviews

'Disappointing Service'

The products I bought are excellent, but I’m really disappointed with service, especially having spent so much money

Just before the first lockdown. I purchased 2 large creda storage radiators and 3 Dimplex panel Heaters for a holiday flat.

With all the lockdowns/restrictions etc I’ve only just recently had an opportunity to fit them, only to find some missing thermal blocks.

I wrote to the heater shop a few weeks ago asking if I could buy one pack of 3 blocks,, but other than the initial reply I’ve heard nothing since. And whenever I phoned there’s just a long queue and I never seem to get though..

Will try my luck with the heater manufacturer to see if they’re willing to help..

excellent!

'Order processed and delivered within 24 hours. Cannot fault the company.'

Order dealt with efficiently. Delivered within 24hours. The driver from the Logistics company delivering my order went beyond normal customer service.

'Excellent delivery service'

Reasonable price, excellent delivery service

a great service. delivery ontime.every thing went to plan

'Quick delivery and a good price.'

Super fast

'Good Quality & Price'

Easy order process and responded to questions via their online chat. Found them to be best on price with free delivery.

'Good service'

Very efficient, good technical advice, responsive to queries

No problem with the equipment ordered as it had the same dimensions and fixing details as the unit it was replacing. I was only dissatisfied regarding delivery of the item. I was advised that delivery would be between 1245 and 1445 and I was at home at this time awaiting delivery but as far as I was aware there were no callers. Sometime later that afternoon I found that a large parcel had been left at our side door and no approach had been made to our front door which is equipped with a bell for use by callers.

'Good communication and quick (FREE) delivery'

i am very happy with the service i got from the company. they have an online calculater that works out what i need for each room. the product is very good and the postage is free and quick. the product is expensive but excellent and this company's price appears to be equal or cheaper than anyone else.

'Great service, very impressive'

The service was great. Could not fault it. Delivery on time and dealing with the people in sales was direct, immediate, and in person - very rare these days!. I can't review the heater because I am still waiting for the electrician to install it.

'Good'

Good and qucik service
Staff friendly

'Unbeatable service'

Probably the most hassle free service ever ! Purchased item , delivered very quickly !!!

'Great service very friendly and efficient sales person fast delivery defini'

Just brilliant from start to finish fast set

'Excellent service and communication.'

Excellent communication, delivery, and range of heaters at very keen prices.

'Excellent'

Great product, shipped and delivered promptly.

'Excellent'

Excellent service fast efficient and very well packed

'Prompt delivery!'

Sent the correct size and make of heater ordered, and in a quick delivery time!

'Good service, no problems.'

Ordered on line and next day delivery arranged 8am-5pm. I would have liked a tighter delivery slot or at least a phone call thirty minutes before delivery as it was for a holiday home not my own home. Fitted some day and it is working perfectly.

'Service and quality products'

issue when i turned it on, could not have been sorted quicker, great service, product is great too

Great Service

'Pleasure to deal with.'

Great advice, good range, and keen pricing, quick delivery.

'Quick delivery'

Excellent delivery service, competitive price, product as described.

I was very pleased with the service and speed of delivery.
I was however disappointed to find I needed an additional devise to connect the radiator to my WiFi. The web site was not at all clear and referred to Cozytouch as the devise and the software needed to run it. Using the same name does not help. I did receive an apology from your help desk who was very helpful. I received the Cosytouch device the next day having spent another £85. The radiator cost me a lot more than anticipated which spoiled an otherwise excellent experience

'Great service'

Easy to order and delivered very quickly. Cannot get better

Very good description on the website. The products matched the description when delivered. Delivery was very quick.

'Excellent online support via chat and then speedy delivery.'

Rointe Series D 550 Radiator

Delivered Safely as required and as described at a competitive price

excellent service

Very quick delivery, would of given 5 stars but wasn't expecting order for 1 heater to be delivered on 45ft articulated lorry which did create a few issues!!

Good quality product delivered when they said it would be

'Fantastic company'

Absolutely fantastic company to deal with, very professional in all aspects of my order, great prices and super quick delivery this company can not be faulted absolutely brilliant.

Speedy, great communication and friendly service

'Highly recommended'

Great price and really fast delivery. I would recommend and will definitely use them again.

'Quick and painless throughout'

Brilliant prices and first class speedy delivery

'Great equipment shame about the customer service'

Equipment was too notch and in good condition when delivered. The next day delivery was 2 days and the price promise as detailed on the website is a joke staff where very rude when challenged to price match.

'Highly recommended'

Product was delivered sin good condition Very pleased with all aspects and would highly recommend

'Very impressed'

Excellent service. Ordered online, delivered next day. Courier provided delivery time slot and delivered exactly on time.

'Brilliant item'

Excellent product
Fast delivery
Easy to fit and was perfect for a loft space

'Curry'

Great speedy service, arrived sooner than expected

The good service and delivered on time I recommend this Company

good service reached us in time fine product

'Best place to buy from'

Very fast delivery and service and very competitive price

'Good transaction'

Phoned to enquire about delivery timeline. Customer service was upfront. Item delivered earlier than expected. Everything was included in bundle.

'All round efficiency'

Easy online ordering, swift despatch by courier service with delivery updates. Best price available for required item. Very reassuring.

'Very competitive price and fast and efficient service!'

Quick and efficient service - will definitely recommend!

'Great company and great product'

Great product at a very competitive price. Was advised it wasn’t in stock and given an estimated delivery date which was acceptable and it came slightly before the due date. Very pleased and they are very helpful on the phone.

Item was a good price with free delivery and arrived very quickly. It was very well packaged. I am very pleased with my choice to buy from Heater Shop.

'Good service.'

Arrived early, well packaged and in new condition. Very pleased.

'Excellent customer service'

Very easy to order. When my bank had a problem and we mistakenly paid you twice. You were very understanding and quickly refunded us the money. The heater is very easy to work and looks very stylish. Overall we were very pleased with everything especially your customer service.

'Would use this company again good service. Courier service was fantastic.'

Very happy with their service, the reason for not giving 5 stars was because they gave me an estimated date and said they would keep me informed all the way. It came on the estimated date which was great but I had no warning. Luckily I was at home so all was well.

'VERY GOOD VALUE'

Yes, I would recommend them and buy from them again. The attractively priced items were dispatched and delivered promptly. The website was well presented and easy to use.

I would have given five stars if I had received a reply to a query which, as yet, remains unanswered.

'Excellent and quick service , better than my expectations'

Yes I would buy from them again and also recommend them to others

'Fantastic service'

Hi I ordered 2 heaters one afternoon and they arrived the following afternoon. Both work amazingly and look very smart

Couldn't be better

'Excellent service and price'

Fast delivery, products were packaged very well to avoid damage.

'First class'

Very good service super quick delivery

Good prompt service

'Great Service'

Great price and swift delivery

goods damaged and no timely response to our email.

'Good product'

Very nice product , good service. I ordered but assume I wasn't in stock as it said pre order but only took a few weeks for it to arrive. The heater is easy to assemble. The cord is quite short so you will need an extension lead as well.

'Be careful with your delivery.'

Although the product, is good, the delivery system was not good. I paid extra to have the items delivered at a specific time and day, but they came a day earlier and when I wasn't going to be around. Now the shop refunded my extra cost, but I still had to be there especially to receive the goods. Cost me a lot in wasted time and effort.

'Great efficient service'

Easy website - prompt service and delivery - very simple and straightforward

Very good service

'GREAT'

IT IS WORKING FINE AND EXCELANT SERVICE

'Excellent Service'

Dimplex heater urgently required. Ordered and delivered in double quick time.

'A good experience throughout.'

Trouble free purchase and delivery.

Very fast and efficient service thank you

Very happy with the heaters and service.

'DELIVERED IN TIME'

fINE PROMPT DELIVERY

Installation advice from the shop was freely given and helpful. Manufacturer’s instructions were not ideal.

'Great service and fast delivery'

We 'phoned the shop to ask about one of the heaters we fancied buying. They were super helpul, confirming that the one we'd chosen would be fine and offering alternative ideas as well. They assured us that they would process our payment for the order as "pending" as we understood that stocks were low. In the event, the heater arrived within a few days. We've used it a couple of times and been pleased with it. The heat output, on full, is enough to keep us warm on the cool evenings we've used it. We're really looking forward to reuniting with friends as lockdown eases - evenings in the garden, bottle of wine, and good chatter will be so much better with the warmth the heater gives us. Amd we understand the heater to be as efficient and eco-friendly as can be expected - much better than the gas ones we've seen and quickly discounted.

If we have any disappoinment, it's that there isn't a custom-fit cover for it. We've bought one on Amazon and it's OK, will do the job, but is not designed for such a slim unit.

'Excellent Service'

Helpful advice, polite and knowledgeable salesman. So impressed with service.

'Great product, quick delivery'

Fantastic product and very quick delivery. Good info on website about the product too.

'Very pleased thank you'

Easy prompt service well packed and very easy to install

'Efficient company'

Very efficient service and prompt delivery. Great price.

Great customer service. Very efficient and Great value.

very helpful

Prompt delivery fair price

The Rointe radiator was badly damaged. There was some evidence of damage to the packaging but that didn't appear sufficient to explain the extent of the damage to the radiator.

The response to the report of damage and the despatch of a replacement was however to be applauded.

Answer the phone with voicemail option as never get through and similarly reply to emails which go unreplied

Purchase process and delivery were 100% efficient.
Have not tried out the product yet.

Great fast efficient service! Quick delivery.

Excellent speed of response and next day delivery, heater was exactly as described and fully met my expectations.

Great service quick delivery good communication

'Great!'

Delivered quickly and we totally love the product! we got it for our outhouse office, and it is absolutely perfect.

'Item delivered promptly and in perfect condition'

Did exactly what they said, would definately use again

'Item in stock - next day delivery'

Prompt next day delivery

'Excellent radiator'

The radiator arrived quickly, the delivery man brought it to my flat for me and it was well packaged

'Great service'

Great service, very helpful staff kept me fully updated with my order , was delivered promptly and well packaged. 5 *

Yes good on the phone