Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 90% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Heater Shop customer service reviews
Trusted Customer
10 August 2022 11:37
'Excellent staff despite delivery problems'
The staff (Natasha) I dealt with were excellent. She went above board to help find a solution to the problems we had with delivery. The delivery system they have in place is not appropriate for private buyers as deliveries to private properties is on the whole not possible. How ever with the help of the local building suppliers we found a solution.
Karen Flint
10 August 2022 08:41
'Great service'
Easy to order. Delivered the next day. Reasonable price
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Haverland IGLU-7 3-in-1 Portable Air Conditioning Unit, 7000 BTU
This is the 2nd one I've bought. I loved mine so much, I bought one for my parents. Easy to use.
Trusted Customer
9 August 2022 17:21
'The aircon unit arrived on time and was packaged securely. It's easy to use'
It was easy to complete the purchase online
Fantastic to hear, thank you very much for the really great review.
Haverland IGLU 9 3-in-1 Portable Air Conditioning Unit, 9000 BTU
Unit is effective, perhaps a little noisy to use in a bedroom
Trusted Customer
9 August 2022 12:12
'Great Service from start to finish. Very quick and professional.'
Fast service
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Trusted Customer
9 August 2022 11:27
'Great service, great product'
Item sent out very quickly and kept updated with delivery.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Haverland IGLU-7 3-in-1 Portable Air Conditioning Unit, 7000 BTU
Brilliant unit, works very well with the hot weather . Ac is really good . I brought 2.
Richard Bailey
9 August 2022 07:33
'Good Delivery'
Excellent quick service - arrived next day
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Trusted Customer
7 August 2022 21:00
'Would recommend this company for all your heating requirements.'
Excellent service from the Heater Shop. Order placed and item received within 48 hours. Would have been next day but the delivery person said he didn't have time to deliver when he was supposed to. No fault of the Heater Shop.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Stiebel Eltron DEM 4 Set Instantaneous Unvented Water Heater
Good water heater for under sink. Would have liked it to be a bit warmer but does the job.
Trusted Customer
4 August 2022 12:28
Easy on line ordering and prompt delivery.
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Prem-I-Air EH1926 14,000 BTU 3-in-1 Portable Air Conditioner with Remote Control
Have tested it and seems fine. Not used properly yet as ordered after the really hot weather but sure it will be good.
Gopal Sharma
3 August 2022 16:35
'Great Experience'
Ease of ordering, secure payment and delivery on time.
Fantastic to hear, thank you very much for the really great review.
DEVIreg Touch Programmable Thermostat (Pure Black)
Received what I ordered. Exact match.
Daniel Crew
3 August 2022 10:10
Does what it says on the tin!!!!
We are incredibly grateful that you took the time out to leave us a 5-Star review.
UltraTile Propave Grout External Tiling Grout - Storm Grey
Does what it. Says on the tin!!
Trusted Customer
2 August 2022 18:50
'Air conditioner'
I contacted supplier to discuss suitability of size I required. Given the required information
I then placed my order. Delivery was as advised I am yet to use the device so cannot
Report its performance.
Thank you for the positive review. We are glad to hear our customer service/ sales team was able to help you in finding the right product.
Chris Moore
2 August 2022 12:27
'Good product and supplier. Quick delivery.'
Fast shipping and good clear website. Product arrived as expected in good condition.
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Haverland IGLU-7 3-in-1 Portable Air Conditioning Unit, 7000 BTU
Works well and the included window kit makes a big difference. Quality product - very happy with this unit.
Trusted Customer
2 August 2022 09:57
Great service, delivery on time, excellent product. Would not hesitate to use again.
Thanks so much for sharing your experience with us. We hope to see you again soon.
Haverland IGLU 9 3-in-1 Portable Air Conditioning Unit, 9000 BTU
Really great for the spell of really hot weather. Neat, good size, very powerful and easy to use.
Isaac Fevrier, Luton
2 August 2022 08:44
'Quick and efficient'
Quick and efficient delivered a day earlier than expected. Liked the free delivery
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reina Portland Angled White Valve
The Portland valves suit the radiator
Reina Vicari A-VCR180040SW Single White Textured Vertical Radiator 400mm x 1800mm
Excellent quality product perfect for my new kitchem
Paul Lancaster, York
1 August 2022 13:31
Product was as advertised. Delivered next day. Helpful on telephone.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Ian Abraham
1 August 2022 08:14
'Delivered as advertised'
Heaters delivered undamaged and on the day promised, many thanks.
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Trusted Customer
31 July 2022 23:29
Product arrived on the day expected, fast delivery, no problem with transaction
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Haverland IGLU-7 3-in-1 Portable Air Conditioning Unit, 7000 BTU
Nice small machine, brought to replace older noisier one because I use this in my bedroom. I can sleep thru the noise (not that it's as loud as the old one)
Can't comment on how good it cools as I haven't used it properly because it's cooler.
Fair price as included delivery.
Karen Flint
31 July 2022 21:03
'Great service'
Easy to order and item arrived quickly.
We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.
Haverland IGLU-7 3-in-1 Portable Air Conditioning Unit, 7000 BTU
Easy to set up and use. Dropped the temperature in my room within minutes. Quite loud if using it at night, but I still managed to sleep.
Trusted Customer
30 July 2022 16:15
'Prompt delivery but to the wrong address'
Prompt delivery but to the wrong address. Not yet installed so cannot comment on performance etc. The website appeared to fail to record a different delivery address to my home address
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Sorry to hear you had issues with the delivery address. If you have any issues in the future, please do not hesitate to contact our Customer Service team that are happy to help.
Trusted Customer
29 July 2022 17:16
'Excellent product and excellent service'
I would totally recommend them and definitely buy from them again.
I have purchased electric radiators from them in the past and their next day delivery is a very good reason to buy electric items from them.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop. We look forward to serving you for many years to come!