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Reina Arlec
Reina Arlec
Reina Arlec

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Product reviews

4.897% Positive (5,720 reviews)

Ratings based on data collected by third party reviewing platform.

5
82%
4
15%
3
2%
2
1%
1
1%
Excellent

Sean Elliott
11 January 2024 12:03

Great price. To replace an old bedroom heater in a rental property, no complaints, tenant seems happy.

A great range of products at competitive prices. The website makes it easy to find what you need

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.

Good

David W, Royal Wootton Bassett
4 January 2024 16:49

As above.
After identifying an issue with mains resilience in the first unit, the replacement G-Control Hub now gives greater control of Elnur storage heaters

I purchased the G-Control Gateway Hub to control 5 Elnur storage heaters.
I live in a rural area with interruptions to power supply; on average once per month. When the mains power is interrupted, 2 of the existing storage heaters reset to maximum input and one loses it's time settings.
I hoped that purchasing a G-Control Hub would overcome these issues.
I was initially disappointed with the first G-Control Hub as this wouldn't automatically reconnect when the power was interrupted. However, after discussion with the VERY helpful technical team at Elnur and receipt of a replacement Hub, the problem appears to have been solved.

Thank you for taking the time to leave us a review. We are glad this has been resolved for you. It is great to hear you are happy with your new product.

Excellent

Trusted Customer
20 December 2023 13:53

Excellent value and do the job required

Very simple to order and the heaters arrived very quickly and well packaged

Fantastic to hear, thank you very much for the really great review.

Excellent

Trusted Customer
20 December 2023 13:53

They are relatively small and unobtrusive compared with many others. They are simple to programme and heat up very quickly.

Very simple to order and the heaters arrived very quickly and well packaged

Fantastic to hear, thank you very much for the really great review.

Excellent

KENNETH ALWAY
18 December 2023 08:27

The heater is good , and satisfied , the instructions are difficult

The heater is good

Thank you for taking the time to leave us a review - We're sorry to hear the packaging was damaged when you received this. If there are any issues or damage to the product, please contact our Customer services team who will be happy to assist.

Excellent

NIGEL BRUCE SPECK, Oldham
12 December 2023 15:00

Good product. Installed Dimplex and Creda in the past and this was an easier installation

Ordering item to delivery was less than 24 hours. Product was easy to install and works well.

Fantastic to hear, thank you very much for the really great review.

Good

Trusted Customer
9 December 2023 15:48

It’s heavy. You need two people to move the bricks and units into the house. Can’t fault the delivery firm. The driver left the pallet as close to the house as possible. Very good service. It took a while to set the heater up. The bricks fit very tightly into the unit. Wiring it up was easy, straightforward and clearly labelled. Instructions easy to follow. Please note that the heater takes a few days to get to full capacity as the bricks heat very slowly to start. Once up and running it works really well and keeps the room comfortably warm. Happy with it.

I ordered my product online which was quite easy to do. I got an immediate confirmation email confirming payment. When I ordered it I opted for free next day delivery so I expected the heater to arrive the next day. What wasn’t very clear was that the next day delivery related to when the product was despatched and not the day ordered so it took two days for delivery. I had to arrange for someone to be at home to receive the delivery.

Thank you for taking the time to leave us a review. We appreciate your kind comments about the order placing process. We always aim to deliver the next working day however due to the time of year the couriers are very busy with deliveries. We're sorry for any inconvenience this may have caused.

Good

DEREK WADLEY, Cheltenham
8 December 2023 23:37

Good so far has its only been installed for a week and we haven't had severe cold weather as yet !!

A genuine, effective and efficient Company with considerate staff in very respectable premises to which I returned the initial oversized heater..Many thanks for the immediate response to my self imposed mistake, the smaller model ( HAVERLAND Simple 10 Radiator ) fits a treat, looks good and so far, is a heat treat, especially having the manual control facility .. kind regards .. Derek and Kath ( old fogeys )

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.

Excellent

Trusted Customer
6 December 2023 16:46

I already have these heaters but needed one more for chilly corner. I like the simplicity of managing them as I'm no techno head. Clean and effective heating.

Very quick delivery after order. Competitive pricing with others I compared with. Appliance delivered with care.

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Excellent

Hugh Loughnane
6 December 2023 09:49

Good product, have used many of these units over the years and are generally very reliable.

Very very fast delivery, thank you

The team here at Heater Shop is thrilled to receive such a great rating, thank you.

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