Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 90% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Heater Shop customer service reviews
Trusted Customer
20 February 2015 17:10
'Ordered on the internet a heater radiator mid afternoon, and it was delivered to Cumbria…'
Ordered on the internet a heater radiator mid afternoon, and it was delivered to Cumbria by 2.00pm the next day.
The Heater Shop sent messages to our mobile phone saying the time when it would be delivered.
Fantastic service - well done Heater Shop.
Rointe KI0990RAD 990W Digital Electric Radiator 840mm 9 Elements
The radiator is very good, but setting it up is a pain.
Rointe MIC110 Remote Control
I bought the remote control thinking it would be easy to set up the radiator with it, but the instructions seem very complicated and I haven't mastered it yet ! I have reverted to using it on manual setting.
Trusted Customer
20 February 2015 17:08
'My service feedback with Heater Shop'
First class service with extremely speedy delivery
Rointe KI0550RAD 550W Digital Electric Radiator 520mm 5 Elements
This radiator was very easy to install and once I understood how to set the timer, it was up and running in no time
Trusted Customer
20 February 2015 17:07
'Very easy to order and pay on line. Excellent service delivery next day could not…'
Very easy to order and pay on line. Excellent service delivery next day could not have expected anything better.
Rointe KI0550RAD 550W Digital Electric Radiator 520mm 5 Elements
Just what we had been looking for to use in cold cloakroom. Easy to install and program for variable heating through the day.
Trusted Customer
20 February 2015 17:07
'My service feedback with Heater Shop'
Very good customer service and speedy delivery
Rointe KI0550RAD 550W Digital Electric Radiator 520mm 5 Elements
Rointe KI1600RAD 1600W Digital Electric Radiator 1320mm 15 Elements
Trusted Customer
20 February 2015 17:06
'Excellent service. The heater was slightly damaged and they replaced it with no quibble and…'
Excellent service. The heater was slightly damaged and they replaced it with no quibble and within 24 hours.
Rointe KI0330RAD 330W Digital Electric Radiator 360mm 3 Elements
Trusted Customer
20 February 2015 17:03
'Excellent service, first heater did not work, after discussion with their technical dept. they decided…'
Excellent service, first heater did not work, after discussion with their technical dept. they decided to replace and this was done the following day.
Rointe KI1600RAD 1600W Digital Electric Radiator 1320mm 15 Elements
The product is fine, just as expected
Trusted Customer
20 February 2015 16:51
'Very impressed. Bought 2 heaters. One of which failed after a day and I must…'
Very impressed. Bought 2 heaters. One of which failed after a day and I must say I was worried as had bought online. Imagined it would be a nightmare to return/get another etc. But it wasnt. Phoned up, and was promised a new one would be there the next day and leave old for collection. And it was. Fantastic! Very happy and will definately buy from here again. Probably in the not too far future too !
Rointe KI1430RAD 1430W Digital Electric Radiator 1180mm 13 Elements
Heaters are being used by tenants so difficult to know for sure but from what I gather, theyre pleased with them. Not as juicy as the previous old electric ones but still cost a bit to run.
Trusted Customer
20 February 2015 16:49
'My service feedback with Heater Shop'
Excellent price. Good service.
Rointe KI0550RAD 550W Digital Electric Radiator 520mm 5 Elements
Radiator fine but thermostat a pain to set up and not easy to programme.
It doesn't help to set it up when the rad is positioned fairly low down.
Instructions not terribly clear or helpful.
Trusted Customer
20 February 2015 16:45
'My service feedback with Heater Shop'
Very helpful young man,
Trusted Customer
20 February 2015 16:45
'Service from the shop was excellent'
Service from the shop was excellent
Hi We will contact Rointe for you and get this problem sorted Thanks for your review
Paul frost
Rointe KI0770RAD 770W Digital Electric Radiator 680mm 7 Elements
The heater did not work have been on top the company concerned but still no joy